Refund policy

Due to hygiene and safety reasons, cosmetic products cannot be returned if they have been opened or used.

Return Eligibility

You may request a return if:

• The item is unused and in its original packaging

• The return request is made within 14–30 days of delivery

• You provide proof of purchase

Items marked as final sale, clearance items, or gift cards are not eligible for returns.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will gladly send a replacement or issue a refund.

Refund Processing

Once your returned item is received and inspected:

• Refunds will be issued to the original payment method

• Please allow 5–7 business days for the refund to appear in your account.

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.